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International Hospitality Management: issues and applications brings together the latest developments in global hospitality operations with the contemporary management principles. It provides a truly international perspective on the hospitality and tourism industries and provides a fresh insight into hospitality and tourism management. The text develops a critical view of the management theory and the traditional theories, looking at how appropriate they are in hospitality and tourism and in a multicultural context. The awareness of cultural environments and the specifications imposed by those cultures will underpin the whole text. International Hospitality Management is designed to instil a greater awareness of the international factors influencing the strategies and performances of hospitality organisation. The approach focuses on a critical analysis of the relevance and application of general management theory and practice to the hospitality industry. Consisting of three 3 parts divided into 14 chapters, each of which deals with a major topic of international management, the book has been thoroughly developed with consistent learning features throughout, including: - Specified learning outcomes for each chapter - International case studies including major world events such as the September 11 Terrorist Attacks, the Argentine Financial Crisis, The SARS virus, The Institution of Euro, the accession of China to the World Trade Organization., and the expansion of European Union, as well as international corporations such as Marriott, Hilton, Intercontinental, McDonalds, Starbucks etc. It introduces the global market situation, including Americas, Europe, Asia Pacific, and Middle East. - Study questions and discussion questions to consolidate learning and understanding. - Links to relevant websites at the end of each chapter - On-line resources and a test bank is available for lecturers and students
Alan Clarke, Wei Chen
The International Hospitality and Tourism Industries environment: The context of international hospitality management; International management and culture; The dynamics of the hospitality industry; The development of markets and multinational enterprises; Aspects of Strategic and Functional Management Within the Operation; Ethics and social responsibility of international hospitality organisations; The international dimensions of marketing; The international dimensions of human resource management; The dimensions of international finance principles; E-business and the implications for the hospitality industry; Culturally different locations, cultural backgrounds and clients from all around the world; The Drivers of Change in the International Environment: SMEs advantages and disadvantages in global competition; The major global hospitality markets analysis: Europe and the Americas; The major global hospitality markets analysis: Asia-Pacific, and the Middle East; An evaluation of an international case study; Bibliography; Index
