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This book provides core coaching principles and beliefs for you to operate from as you manage your team, as well as guidance to help you develop key coaching skills including listening, asking effective questions, building rapport and how to give constructive (performance-based) feedback.
Julie Starr is an internationally recognised leadership coach, speaker and owner of Starr Coaching. For over 20 years she has delivered manager as coach training, internationally, to some of the world's best-known organizations including DHL; Mercedes; Burberry; Selfridges; Gucci; McCain Foods and NHS.Julie speaks and lectures on coaching and mentoring in industry. Her other books include The Coaching Manual, and The Mentoring Manual. These are recommended reading on coach and mentoring training programmes in the UK, Europe and beyond.
Introduction Part 1: Awareness 1. What is coaching? 2. Coaching as an enabler of engagement 3. What is the mindset of a coaching manager? 4. How does our ego limit our ability to coach? Part 2: Ability 5. How to build rapport and relationship 6. How to be a better listener 7. How to ask effective questions 8. Develop a flexible style of influence: the Steppingstones Model 9. How to give constructive feedback Part 3: Application 10. Planned conversation; when the individual has the topic or agenda 11. Planned conversations: when the manager has the topic or agenda 12. Planned conversations: both the individual and the manager have topics to discuss 13. Unplanned conversations: response coaching Part 4: Action 14. Take your learning forward
