Business English

Lisa Förster ist ausgebildete Übersetzerin und Dolmetscherin für Englisch und Französisch. In ihrem Übersetzungs- und Sprachtrainingsbüro arbeitet sie mit einem Team aus qualifizierten Übersetzern und Dolmetschern zusammen. Außerdem bietet sie Fachsprachenkurse zu Business English an.

Teil 1: E-mails in English An E-mail's Anatomy Subject Lines That WorkCommon Salutations and OpeningsEnding an E-mail Signatures and Disclaimers E-mail Techniques: about CC and BCC A Reader-friendly Approach When to Use E-mail and When Not? Structuring the Information Formal or Informal? Netiquette Guidelines How to Deal with Attachments Common Business Situations Requesting Information or Favours Hotel or Conference Enquiries Giving Enquiries Change of Address Appointments Invitations Sending Agendas and Minutes Refusing a Request Complaints Apologies Congratulations and Season's Greetings Thanks Payments and Reminders Making Offers Delivery and Incoterms Numbers and Currency Symbols Practical Reference Useful Vocabulary and Key Terms Abbreviations and Acronyms E-mail Features Teil 2: Phone Calls in English Getting Started and Ending a Conversation Calling according to planAfter the greeting I beg your pardon? Connecting people Answering the phone Ending a conversation Typical Situations and How To Deal with Them Taking and leaving messages Appointments Telephone spelling Taking down names and numbers Electronic addresses Answering machine and voice mail Mobile telephones Special Situations Conference calls International trade Sales and finances Travel enquiries A job interview by telephone Practical Reference Intercultural communication Pronunciation Telecommunications terminology Key terms: the company Telephone sources on the Internet Country codes and dialling codes for well-known cities Teil 3: Presentations in English Preparation Developing an international viewpoint Preparing yourself, the person Putting yourself in your audience's shoes Organising facilities Your presentation structure How to prepare good slides Greetings and introductions What to say when you enter Introducing your presentation well Introduction components Dealing with handouts Taking care of technical problems Main section: skills and techniquesUsing your voice well Making transitions Explaining slides and diagrammes Business English termsDealing with questions Handling interruptions and disturbances Ending your presentationMaking a good finish Ending components Saying goodbye Useful examplesBasic outline ‒ non-specific content Product presentation Teil 4: Meetings in English Preparing a meeting Inviting people to a meetingMaking meeting arrangements Rescheduling, cancelling or confirming a meeting Making the agendaHands-on organisation Arriving at the meeting Arriving in reception Introducing oneself and others Small talkSetting up the meeting room Conducting a meeting Opening the meeting Guiding the discussion Bringing about a decision Closing the meeting The meeting itself Roles at a meeting Active participation and asking for more informatioExpressing agreement and disagreement Making suggestions and having your say Enquiring and resolving misunderstandings Diplomacy and politeness What to do in case of language problemsVoting After the meeting Making the minutes Following up the meeting Special types of meetings Meetings with customers Negotiations Briefing and brainstorming Jours fixes and kick-offs Telephone conferences Literature Teil 5: Negotiations in English Negotiating skills Preparation and planning Getting acquainted Opening phase Main phase Agreement phase Asking questionsThe art of listening When things get tough Tables, graphs or chartsTelephone negotiating Cross-cultural negotiations Relation orientation Sociolinguistic influencesNegotiating internationally Local negotiation techniques Strategic negotiating framework Country-specific negotiating Introduction China Czech Republic France IndiaItaly Japan Netherlands Poland Russia Spain United Kingdom United States Cross-cultural differences Practical reference Teil 6: False Friends in Business English False friends for beginners Different types of false friendsDegrees of confusion Applying for a job Your CV The interview False friends in business communication On the telephone In e-mails In letters In meetings Making presentations Negotiating False friends on a business tripAt the airport At a restaurant When shopping Small talk False friends in different departmentsHuman resources LogisticsFinance and accounting Sales and marketingProduction Useful false friends to know Internet resources Teil 7: Appendix Practical Reference Linguistic Characteristics Linguistic Differences: UK-USA English around the world Tables and Overviews Electronic Guidelines on Internet False friends game Die Autoren Weitere Literatur