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This book explores the daily realities of working life for mid-level managers in the UK's NHS and critiques the movement towards a healthcare model, based around HMO-type providers such as Kaiser Permanente, that is well-known internationally but is often considered far from 'best practice' when it comes to patient care.
Paula Hyde is Professor of Organizations and Society at Manchester Business School, UK. Her research interests lie in the sociology of work and critical explorations of how care is organized. Edward Granter is Lecturer in Organization and Society at Manchester Business School, UK. His research focuses mainly on the sociology of work and organizations, and Frankfurt School Critical Theory. John Hassard is Professor of Organizational Analysis at Manchester Business School, UK. His main research interests lie in organization theory, management history, and corporate change. Leo McCann is Professor of Organization Studies at Manchester Business School, UK. His research focuses on the impact of neoliberal restructuring on economies, organizations, and workers.
Preface: The 'Highest Law' 1. Deconstructing the Welfare State: Undoing 'One of the Greatest Achievements in History'? 2. Deconstructing the NHS: The Changing Roles of Junior and Middle Managers 3. Exploring NHS Work: A Critical-action Perspective 4. Ready to do Business: Management and Organizational Change in an Acute Trust 5. Contested Culture: Managerial Work in an Ambulance Trust 6. Staying Afloat: Negotiating Change at a Mental Health Trust 7. When Organizations Disappear: Deconstructing Management at a Primary Care Trust 8. Managing the Impossible: The Challenges of Organizational Change in the NHS
