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Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating the practical obstacles when implementing any quality change. Focusing on the essentials of quality (strategies, principles and techniques) designing for quality is also discussed and new techniques for assessing the risks and costs of non-conformance are introduced. The result is an insight to quality engineering that will prove invaluable to engineering students and professionals.
S W Field
Foreword * 1. The Modern Concept of Quality - Historical Perspective * International View * What is Quality? * Quality Principles * 2. Quality Cultures - The Need for Team-work * The Role of the Quality Department * Industrial Experiences * 3. Total Quality - What is Total Quality? * Customer-Supplier Relationship * Industrial Experiences * 4. External Supplier Quality - Procurement Strategy * Industrial Experiences * 5. Software Quality - Codes of Practise * Industrial Experiences * 6. Quality Tools and Techniques - Tools and Techniques Overview * Industrial Experiences * 7. Designing for Quality - Developments in Design for Quality * Conformability Analysis * Industrial Applications of Conformability Analysis * Industrial Example * 8. The Costs of Quality - Elements of the Costs of Quality * Quality - Cost Models * Industrial Experiences * 9. A Review of Selected Quality Tools and Techniques - Failure Mode and Effect Analysis (FMEA) * Statistical Process Control (SPC) * Process Capability Studies (Cp and Cpk) * Design of Experiments (DOE) * Quality Function Deployment (QFD) * Poka Yoke * 10. How to Effect a Quality Change - Strategy for Change * The Process of Change * A Quality Improvement Programme * 11. Future Developments - Extension of Total Quality Management * Initiating Joint Projects with Suppliers and Customers * Research Directions * Sample Questions for Student Reference * References * Appendices.
