Rethinking Patient Safety

The vast majority of healthcare is provided safely and effectively. However, just like any high-risk industry, things can and do go wrong. There is a world of advice about how to keep people safe but this delivers little in terms of changed practice. Written by a leading expert in the field with over two decades of experience, Rethinking Patient Safety provides readers with a critical reflection upon what it might take to narrow the implementation gap between the evidence base about patient safety and actual practice. This book provides important examples for the many professionals who work in patient safety but are struggling to narrow the gap and make a difference in their current situation. It provides insights on practical actions that can be immediately implemented to improve the safety of patient care in healthcare and provides readers with a different way of thinking in terms of changing behavior and practices as well as processes and systems. Suzette Woodward shares lessons from the science of implementation, campaigning and social movement methods and offers the reader the story of a discovery. Her team has explored an approach which could profoundly affect the safety culture in healthcare; a methodology to help people talk to each other and their patients and to listen through facilitated safety conversations. This is their story.

Dr. Suzette Woodward, Dprof, MSc, PGDMS, RSCN, RGN is an internationally respected patient safety expert who has a background in paediatric intensive care nursing. She's worked for 35 years in the NHS, the last fifteen years at a national level in Patient Safety. She earned a Doctorate in Patient Safety which won the prize of the year and built upon the knowledge gained in an MSc in Clinical Risk. Her current role is National Director of Sign Up to Safety campaign; leading on behalf of the Secretary of State for Health in England. At an international level, she has worked with WHO and health ministries across the world. She has been named as one of the top 50 inspirational women in the NHS in 2013; top 50 nursing leader in 2014 and top clinical leader in the NHS in 2015. Previously she was the Executive Director of Safety, Learning and People at the NHS Litigation Authority. Prior to that she was the Director of Patient Safety at the NHS Commissioning Board.

Foreword. Introduction. Creating the right safety culture. Learning from error and harm. Changing behavior. Design for safety. Cross cutting factors. New methods for change. Conclusion.